Yeah, its not unreasonable that you’d have a remote way to access the device to gather debug data with the customers consent. An SSH key in the firmware is a flexible way to do that, so long as there are good controls in place to ensure that it isn’t misused.
I agree to an extent, the user already uses a cloud service. So they have to trust the provider.
And as far as a bed goes, I suppose you can’t expect the customer to ssh into it if something goes wrong and you have to fix it.
Both seems reasonable to me.
Yeah, its not unreasonable that you’d have a remote way to access the device to gather debug data with the customers consent. An SSH key in the firmware is a flexible way to do that, so long as there are good controls in place to ensure that it isn’t misused.