Yeah, Outlook has a lot of little things that throw people. Just getting people to find the view settings they want is tough sometimes, and font size in outlook doesn’t change with the character size of the OS being changed. Automatically disabling com add-ons that are supposed to not disable by group policy do to “slow start times” of outlook. Online calendars are a mess, sync issues, filter issues, spam issues, the spam blockers within the admin console of o365. Convincing people to get rid of .pst files. .pst files not being compatible with onedrive, importing .pst files to their online archive (which is really just a second email storage on the back end). Takes forever, then half don’t import properly, then you get them to re-run it and maybe it works but you have duplicates. Deleted emails that need recovery a month after they realized they needed it.
Sometimes it makes me realize why companies push users to just use the Webapp, but there’s always something.
Didn’t even touch the distros or shared emails/calendars yet lol
Outlook is a long list unto itself of random crap that’s probably going to go wrong.
To be fair, it’s not like word or Excel are any less complex, but people tend to know those apps way better for some reason.
The Web version is taking over. Just like they did with teams, they’re starting a webview version of Outlook. They’re very creative this time, calling it “new Outlook” 🤦♂️
It’s all very dumb.
I completely agree on the view settings too. It’s like a world unto itself just to sort and organize a single view of Outlook.
I helped one user the other day, who simply wanted to see everything as conversations. It’s an easy fix, and it wasn’t the reason they logged a ticket, but it took about 8 seconds and I was already connected to their system.
Do office workers not have a requirement to learn basic MS office skills anymore?
In my experience it’s often simply expected by companys that the worker just knows this stuff because many GenX/Millenials just know their ways around that, but GenZ/Alpha are in general more knowledgeable about the functions of their smartphones than any desktop applications. It will take some time until HR departments start screening their applicants for stuff like Office knowledge (again - they used to 2 generations ago)
Yeah, Outlook has a lot of little things that throw people. Just getting people to find the view settings they want is tough sometimes, and font size in outlook doesn’t change with the character size of the OS being changed. Automatically disabling com add-ons that are supposed to not disable by group policy do to “slow start times” of outlook. Online calendars are a mess, sync issues, filter issues, spam issues, the spam blockers within the admin console of o365. Convincing people to get rid of .pst files. .pst files not being compatible with onedrive, importing .pst files to their online archive (which is really just a second email storage on the back end). Takes forever, then half don’t import properly, then you get them to re-run it and maybe it works but you have duplicates. Deleted emails that need recovery a month after they realized they needed it.
Sometimes it makes me realize why companies push users to just use the Webapp, but there’s always something.
Didn’t even touch the distros or shared emails/calendars yet lol
Outlook is a long list unto itself of random crap that’s probably going to go wrong.
To be fair, it’s not like word or Excel are any less complex, but people tend to know those apps way better for some reason.
The Web version is taking over. Just like they did with teams, they’re starting a webview version of Outlook. They’re very creative this time, calling it “new Outlook” 🤦♂️
It’s all very dumb.
I completely agree on the view settings too. It’s like a world unto itself just to sort and organize a single view of Outlook. I helped one user the other day, who simply wanted to see everything as conversations. It’s an easy fix, and it wasn’t the reason they logged a ticket, but it took about 8 seconds and I was already connected to their system.
Do office workers not have a requirement to learn basic MS office skills anymore?
In my experience it’s often simply expected by companys that the worker just knows this stuff because many GenX/Millenials just know their ways around that, but GenZ/Alpha are in general more knowledgeable about the functions of their smartphones than any desktop applications. It will take some time until HR departments start screening their applicants for stuff like Office knowledge (again - they used to 2 generations ago)
I’m pretty sure the user I was speaking to was gen x.
Soooooooo…