When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn’t have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I’d need to do was email them asking to swap.

10/10 the best customer service I’ve ever received.

I did learn this one the hard way. This is excellent advice.

Checks are still used all the time, though, so I’m sure someone has said this recently.

I’m rocking in a hammock in my backyard, while the portal solar panel I got for camping charges my bike battery. The sun is definitely the most useful thing right now, giving me next week’s commute!