Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
I do equipment ordering for a nation-wide institution of 36,000 staff with hundreds of offices and clinics. My job would be so much easier if people would tell me where they want it at the time they’re telling me they need it.